Terms and Conditions
Payment
At this time we can only accept payment by Cheque or via Paypal on-line. For jobs that include building services we take an initial deposit of 50% at time of order, with a 2nd 25% payable upon building delivery with the final balance taken upon building finish. For self build buildings we take an initial deposit of 50% at time of order with the final 50% balance to be paid upon delivery.

No contract will exist between WFH Timber buildings and the customer until such time as we receive a signed copy of the order and deposit payment to confirm all details and acceptance of our terms and conditions

Shipping and Handling

Cabins that are to be delivered to the customer will be sent directly from the factory in Holland and offloaded using a piggy back forklift truck.  The geographical area’s direct delivery is not available are Scotland, Northern Ireland and the Republic of Ireland.  The lorry is the large articulated type and unless there is a main road or parking suitable for this vehicle within a reasonable distance (approx. 300m) from the delivery point then an alternative delivery option may be required.  This may incur additional delivery charges.

Should you have any concerns please contact a member of our sales team on 01920 468836.

If customer cannot take delivery direct from Lugarde, alternative transportation can be arranged but will incur additional cost.  The vehicles used will not have a facility to lift the packages off, so buildings have to be offloaded manually, and customers will be required to assist with this process.  (If you are unable to assist then please contact one of our sales team on 01920 468836).

Delivery Costs

Direct delivery to Wales, Cornwall and England from Leeds Northwards:
 £240.00
All other parts of England:
 £122.00

Installation

Installation of your garden office or garden room will be carried out by an experienced team of builders and carpenters that have additional direct manufacturer product training.

In the event of missing, damaged or incorrect parts then WFH Timber buildings will endeavour to rectify the problem as quickly as possible, but if parts have to be sent from abroad we may not be able to solve the problem immediately.  If this is the case, our installations co-ordinator will contact you and arrange a revisit once parts have been made available.  Under no circumstances will WFH Timber buildings accept responsibility for delay in installation due to faulty or missing parts as this is deemed out of our control.  Neither will we accept any resulting claim for compensation made against our company.  However we will ensure that everything is done to resolve the issue as soon as possible.

Installations are arranged usually within 7 working days of delivery of the building to our premises.  Our staff will contact you 1 week prior to delivery to confirm erection date.  This is subject to change at short notice due to any situation beyond our control.  However, we will endeavour to contact you and keep you well informed regarding any changes to installation dates.  Under no circumstances will WFH Timber buildings accept responsibility for delay in installation due to situations beyond our control, nor will we accept any resulting claims for compensation.

As most of our installations are carried out using one of our own vehicles (Transit van size), it is imperative that the vehicle be able to park outside the customer’s property, and access to the installation site must be reasonable and free of obstacles.  On arrival, if we are unable to install the building due to obstructed or difficult access, the customer will be charged an extra £300 per day for the duration of the delay.  If we have to leave site, the customer will be charged an additional £500 to revisit.  Although we will do our best to co-operate, we cannot guarantee that we can return to site on a timescale to suit the customer, as other work may have been scheduled in.  Please contact one of our sales team on 01920 468836 should you have concerns regarding access for your installation as we can arrange to send extra staff and smaller vehicles (which could also incur additional costs).

Foundations for buildings where WFH Timber buildings have not installed the base, must be level and sufficiently stable to take the weight of the building (please contact one of our sales team on 01920 468836 for additional information).  Ideally the base should be constructed of concrete, paving slabs or timber decking.  Please ensure you leave sufficient room around your building to allow for the overhangs on the roof, which also allows you space to maintain the building.  Customers who do not allow for the overhang of the roof may find that the building encroaches on their neighbour’s property and in most cases we will be unable to erect the building.

On arrival, if customer bases are found not to be flat and level, we may find we are unable to install the building without the use of packing, and this invalidates the manufacturer’s guarantee.  Should the installation team decide that the base is unsuitable and the building cannot be erected, the customer will be charged an extra £300 per day for the duration of the delay.  If we have to leave site, the customer will be charged an additional £500 to revisit to install the building once the base has been brought up to acceptable standards.  Although we will do our best to co-operate, we cannot guarantee that we can return to site on a timescale to suit the customer, as other work may have been scheduled in.

Delivery Schedule

Timber building Deliveries
Buildings are usually delivered directly to the customer approximately 4 – 6 weeks from point of order.  This can increase by 1 – 2 weeks for deliveries using our own vehicles (see Shipping & Handling).  Customers whose orders are to be shipped directly from the factory in Holland will be contacted by the manufacturers with the day of delivery.  Please be aware that the day given for delivery from the manufacturer is not negotiable.  If you are unable to take delivery yourselves, then you must arrange for a person who is authorized to sign for the delivery to be in attendance, as goods can not be left without a signature.  Should you be aware of any dates you will be unable to accept the delivery then this must be notified to WFH Timber buildings at the time of ordering.  Failure to inform us could result in an additional re-delivery cost charged to the customer.  For deliveries using our own vehicle (see Shipping & Handling), deliveries will be arranged at a time which is mutually convenient to the customer and WFH Timber buildings.

Free Planning consent drawing service

An admin charge of £125 will be charged should the agreement to buy from WFH buildings be withdrawn.

Guarantee

The building manufacturer gives a 5 year guarantee on manufacture and construction.  Damage caused by people, animal or force of nature are not covered under the guarantee.  Complaints caused by bad foundations (where WFH Timber buildings have not installed the base), and faulty materials are NOT covered under the guarantee.  Neither does the manufacturers’ guarantee cover complaints caused by faulty assembly (when executed by the customer or third parties), poor maintenance and/or use of incorrect maintenance materials.

WFH Timber buildings’ installation guarantee is for 12 months on any replacement part supplied by the manufacturer and will be carried out by our installation team.  Damage caused by people, animal or force of nature are not covered under the guarantee.  WFH Timber buildings reserve the right to invalidate their guarantee for building installed at customer request on an un-level base.

Any works carried out with parts supplied by the manufacturer after a period of 12 months from invoice date will incur a charge for labour costs only.

Contacting Us

Please use our contact form within this web site or call our sales team on 01920 468836.

Privacy Policy

WFH Timber buildings do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment.  In this case, the third party will not disclose any of the details to any other third party.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si20002334.htm .